As part of our commitment to you, we ensure that your Personal Data is accurate, confidential, and secure and allow you to access, correct, or erase your Personal Data. Please note that in order to offer our Services, your Personal Data will be transferred to Canada and to certain merchant service providers for processing.
SPECIAL NOTICE REGARDING CHILDREN
Our Services are not directed to people under 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with Personal Data without the proper consent, please contact us at firstname.lastname@example.org and we will take steps to remove such information and terminate the account, as necessary.
Table of Contents
- Who processes your information?
- What information is processed?
- Why is your information processed?
- How is your information processed?
- With whom is your information shared?
- Where is your information transferred?
- How is your information kept safe?
- How long is your information retained?
- What rights do you have in regard to your information?
- App store; Links to other websites.
- Applicable law.
- Changes to this Policy.
- Further questions.
1. Who processes your information?
PayByPhone is committed to complying with all applicable privacy laws (“Data Protection Laws”), including without limitation the Canadian Personal Information Protection and Electronic Documents Act (“PIPEDA”) and the General Data Protection Regulation (“GDPR”).
For information on additional processors of your Personal Data, see section 7 below.
2. What information is processed?
We only collect and process Personal Data that is required to create an Account and to offer the Services you request and to communicate with you.
You and anyone you authorize to use your Account provide some of this information directly when you create an Account, use a Service or contact us for support, including:
- Mobile phone number
- Vehicle license plate
- Billing information (such as credit card and debit card numbers and expiry dates) (NOTE: We do not store CVV/CVV2 security numbers on our servers.)
- Transaction data
- Customer support issue details
In some cases, for example when you permit another party, such as your employer, to pay for parking sessions on your Account through linking your Account to theirs and adding their payment method to your Account, we ask you or the owner of the payment method to provide your:
- Professional affiliations membership
- Work email address
- Unique username
- Work mobile phone number
- Job Title
- Office Name
- Employee Cost centre
You may also give us additional information when you choose to open your Account using information from third party services you already have, including:
- Your device settings and credentials
- Credentials from a third-party app or platform
You may also choose to give us additional information to obtain a Service or receive communications from us including:
- Postal code/zip code
- Type of vehicle
- Communication preferences
- Email address
- Any information related to your voluntary participation in our contests, promotions, and research, including demographic or occupation information that you choose to provide
You may stop providing us this additional information at any time by adjusting your Account settings in the App, on the Site or by contacting us.
We also collect other data indirectly when our software interacts with your device and when we use technologies like cookies and error messages. This may include:
- IP address and information about the device you use to access the Services
- Media Access Control (MAC) address
- Operating system name and version
- Device manufacturer and model
- Your language preferences
- Type and version of your Internet browser
- Name and version of the App you use
- Site traffic data
- Landing and exit page details
- Details of your session between pages of the Site to provide a continuity of experience
- Details of when you install and uninstall the App
Please see our Cookies Policy for more information.
We also sometimes obtain data about you from third parties (including parking operators, payment facilitators, parking enforcement agencies and hardware/software manufacturers). For example:
- When you register a credit card or debit card with us to use the Service, we will use card authorization and fraud screening services to verify that your card information matches other information that you supply to us, and that the card has not been reported as lost or stolen.
- When you opt into Autopass, a Service that allows you to automatically pay for parking at facilities that support automatic number plate recognition, we will obtain from the parking operator the time of the vehicle entry and exit from the parking facility and we may receive a photograph of the vehicle taken at that time.
3. Why is your information processed?
We process your information so that we can offer you our Services and communicate with you.
When we process your Personal Data in relation to our Services (including, without limitation, for customer service, security messages, processing payments, sending receipts and reminders of parking session expiry) and our related internal purposes (including administration, risk management, compliance, product development, research, debt collection, financial audit, security and record keeping,) we rely on the lawful basis of having a contractual relationship with you.
When we process your information to communicate with you (including about our and our affiliate promotions, newsletter, events occurring in localities where you recently parked, vehicle or road use related services and security messages, targeted advertising and marketing of services), we rely on the lawful basis of consent to process your Personal Data and we are committed to obtaining that consent in a legitimate way.
You can provide your consent in the App, on the Site or verbally to our authorized representatives. You will be asked specifically if you would like to opt-in to each of these communications and you can choose whether to receive some, all, or none of these communications.
Unless the type of use is necessary for us to provide the Services, you will have the right to remove your consent to such use at any time (more on this below) and to any type of messages by logging in to your Account on the Site, in the App or by calling your Customer Support Center. You will have an opportunity to unsubscribe each time we communicate with you. Note that your decision to withhold or withdraw your consent to certain other uses of Personal Data or certain types of communication may restrict our ability to provide a particular service or product.
Subject to Data Protection Laws, we may collect, use, store or share Personal Data without your consent in the following limited circumstances:
- As instructed by local authorities in emergency situations that threaten an individual's life, health, or personal security such as emergency warnings for tsunami or earthquakes.
- When the Personal Data is available from a public source (e.g. a telephone directory).
- To protect ourselves and other users from fraud.
- To investigate an anticipated breach of an agreement or a contravention of law.
- When such collection, use or disclosure of Personal Data is permitted or required by law.
Where permitted by law, we will process your Personal Data on the basis of our legitimate interest, for example when contacting you about new product offerings and conducting customer satisfaction surveys to enhance our services. For this type of processing, we will always take into consideration the effect of such processing on your fundamental rights and freedoms, and if we believe that the communication would be an infringement on your rights, we will not proceed with that communication.
You may opt-out of receiving legitimate interest-based communications by logging in to your Account on the Site or in the App. Note that your decision to opt-out may restrict our ability to provide a particular service or product.
4. How is your information processed?
We only process your Personal Data for the purposes for which we have a lawful basis.
Some processing associated with the purpose of providing you our Services include:
- Creating your Account.
- Operating the Service.
- Providing you with navigation services to your parking location.
- Providing you with parking information at or near you or at your location.
- Sending you notifications of the end of your parking session.
- Facilitating, processing, and keeping a record of your Transactions.
- Serving as the merchant of record for certain Transactions.
- Collecting or attempting to collect any unpaid amounts owed by you.
- Sending you the receipt for your Transactions.
- Providing you with your parking history.
- Facilitating communication between you and PayByPhone.
- Providing you customer support.
- Cooperating with relevant authorities (for example: regarding your Parking Penalties).
- Analyzing and monitoring App and Service usage and making improvements, enhancements, and customizations to your experience.
- Investigating and resolving outages, malfunctions, or problems that you may be having with our App or Services.
- Ensuring the security of the App and Services, preventing fraud, and enforcing our policies.
- Complying with any applicable law and assisting law enforcement agencies under applicable law.
- Working with you to terminate your Account and retaining only your Personal Data when we are required to retain such information by law or pursuant to our other agreements.
- Responding to any dispute, or legal proceeding of any kind between you and PayByPhone.
- Providing required reports to our financial partners or service providers.
- Creating Anonymized Data sets for internal, external, commercial, and analytical purposes.
- Performing other activities with your consent.
Some processing associated with the purpose of communicating with you include:
- Sending you updates, notices, announcements, and additional information related to our Services.
- Conducting surveys, contests, questionnaires, discounts or rewards programs, sweepstakes, or promotions for ourselves.
- Sending you marketing, advertising material, and other content and provide you with information and advertisements about offers, discounts and other services relevant to you, or that we believe you may find interesting.
- Sending you updates, notices, announcements, and additional information related to other products and services or those of our affiliates or those of other third parties.
- Conducting surveys, contests, questionnaires, discounts or rewards programs, sweepstakes, or promotions on behalf of our affiliates or third parties.
5. With whom is your information shared?
We will never use or disclose your Personal Data unless we have a lawful basis to do so.
We do not sell your Personal Data to parties outside of PayByPhone. We will not rent, license or exchange customer lists or your Personal Data to other parties outside of PayByPhone, except as we describe below.
No Personal Data will be shared with third parties, except as required to offer the Services to you or as you specifically consent. We may:
- Send your vehicle information to parking operators and parking enforcement agencies to confirm your parking sessions.
- Send some information to third party service providers that help us to operate our Services including, but not limited to, website hosting, data warehousing, data analysis, event logging, information technology, customer service, user analytics, email delivery, messaging, auditing, and debt collecting.
- Send your credit or debit card payments to our payment processors.
- Send some information to police, security forces, competent governmental, intergovernmental or supranational bodies, competent agencies, departments or regulatory, self-regulatory authorities or organizations or other third parties where we believe, in good faith, it is appropriate to cooperate with in relation to investigations of fraud or other illegal activity or potential illegal activity, or to conduct investigations of violations of our Terms and Conditions.
- Send some information to auditors in connection with independent audits of our financial statements and operations. These auditors cannot use personally identifiable information for any secondary purposes.
- Share your Personal Data with a potential purchaser of PayByPhone (or the majority of its assets), or a merger, reorganization, or internal acquisition.
- Send information to our affiliates, including for example members of the Volkswagen Group, as allowed by law. Any Personal Data relating to you that we provide to our affiliates will be treated by those affiliates in accordance with this Policy and we are responsible for the management of the jointly used Personal Data.
- Disclose aggregated statistical data for statistical or public relations purposes. For example, we may disclose that a specific percentage of our users drive a blue car. However, this aggregated information is not tied to personal information.
- Share some Anonymized Data with third party partners who use the Anonymized Data to create mobility-related analytics including for example, parking analytics & predictive occupancy as well as parking availability reports.
- Share information with the party which pays for Parking Sessions on your Account through linking your Account, with your permission, to theirs and adding their payment method to your Account. The information shared includes data collected from you, data collected on parking and other transactions including financial information, data collected on your mobile devices, and derivative data used and stored in PayByPhone databases, to the extent that such data relates to the use of third-party payment method added to your Account. The data will be shared primarily for the purposes of verifying parking transactions paid for with the third-party payment methods and generating parking activity reports for the third party.
6. Where is your information transferred?
We will transfer your Personal Data to PayByPhone in Canada, irrespective of the country in which you reside or from which you provide Personal Data.
The transfer of your Personal Data is done in a secure way and in compliance with Data Protection Laws.
If you are voluntarily participating in PayByPhone research, your Personal Data may be stored in the United States.
We may also transfer your Personal Data to third party suppliers in other countries to provide part of our Service to you. In our agreements with these parties, we require them to protect your Personal Data and to adhere to Data Protection Laws.
Your personal information may be accessible to regulatory, law enforcement and national security authorities of those jurisdictions, and may be subject to disclosure in accordance with the laws of those countries.
7. How is your information kept safe?
We have put appropriate technical and organizational protection measures in place to protect your Personal Data from unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.
PayByPhone commits to the following security measures:
- All Personal Data of users is stored electronically on an encrypted database of PayByPhone protected by a firewall.
- The PayByPhone Service is hosted in a secure server environment that uses a firewall and other advanced technology to prevent interference or outside access.
- Physical access to the database where Personal Data is stored and the servers where the PayByPhone Service is hosted is protected by 24/7 guards who only allow authorized personnel access to the database, such personnel is limited to those that need access.
- PayByPhone complies with PCI Data Security Standard Level-1 with a robust security process for payment card data and other Personal Data, including prevention, detection and appropriate reaction to security incidents.
- Parking transactions processed through our Services are encrypted using x-bit (for example 128-bit) secure sockets layer (SSL).
- PayByPhone uses appropriate security measures when destroying customers’ Personal Data such as deleting electronically stored information.
We will continually review and update our security policies and controls as technology changes to ensure the ongoing security of your Personal Data.
8. How long is your information retained?
PayByPhone will retain your data in accordance with Data Protection Laws.
We will retain your Personal Data (including information related to each parking session and to each of your Transactions) for only so long as is reasonably necessary to fulfil the purposes for which the information was collected or as required by law.
If you create an Account with us, we will retain your Personal Data as long as you have that Account. If you close your Account, we will mark your Account in our database as "Closed," but may have to keep some information for as long as is required to comply with our legal obligations or 7 years, whichever is shortest.
9. What rights do you have with regards to your information?
You can contact to the Data Protection Officer at email@example.com with requests related
to the rights described below. PayByPhone will address the request within 30 business days or
provide written notice of an extension where additional time is required to fulfil the request.
You have the right to request access to your Personal Data, to know how PayByPhone uses it and to whom PayByPhone has disclosed it, subject to certain limited exceptions.
You can assert this right by accessing your Account on the Site or the App. You may also contact us with a Personal Data access request and we will take all reasonable steps to assist you with any legitimate request for access. The actual control of Personal Data and other customer data will be with PayByPhone.
Any request to access Personal Data must be made to PayByPhone in writing and provide sufficient detail to identify the Personal Data that you seek.
PayByPhone may request that you verify your identity. PayByPhone may not be in a position to respond to a data access request. If a request is refused in full or in part, we will notify you in writing, providing the reasons for refusal and the recourse available to you.
You have the right to make sure that your Personal Data is accurate.
We make reasonable efforts to ensure that all of our users’ Personal Data is kept accurate and complete. If you are the Account holder, we provide you with tools to access or modify the Personal Data associated with your Account. You may also request that we correct your Personal Data.
Any request to correct Personal Data must be made in writing and provide sufficient detail to identify the Personal Data and the correction being sought. If your Personal Data is demonstrated to be inaccurate or incomplete, we will, so far as practicable and as soon as practicable, correct your Personal Data and send the corrected information to any organization to which we disclosed the Personal Data in the previous year. If the correction is not made, we will note your correction request in your file.
You have the right to obtain from PayByPhone the erasure of your Personal Data.
At any time, you may delete your Account and uninstall the App. You may also request that PayByPhone erases your Personal Data.
Any request for the erasure of Personal Data must be made in writing and provide sufficient detail to identify the Personal Data and the erasure being sought.
In the event that you delete your Account and the App or request erasure of your Personal Data, we will use commercially reasonable efforts to remove your Personal Data from our files, however, we may not be able to delete some of your Personal Data to the extent that it is still necessary for the purposes for which it was collected or for discharging a legal obligation of PayByPhone. We may also retain, use, and share your Anonymized Data that we previously collected prior to your deletion of your Account.
Withdraw consent (when processing is based on consent)
As mentioned above, when PayByPhone is relying on consent as the lawful basis for processing your Personal Data, you may remove such consent at any time, examples of this include:
- For certain types of SMS texts or email, you can change your preferences in your Account permissions via the settings in the App.
- For emails, you may click on the “Unsubscribe” link in the email.
- For push notifications, you can change the setting on your mobile device.
- For Cookies on the Site, you can follow your browser’s instructions.
- For collection of location information, you can change your location access to our App using your mobile device settings and by adjusting your Account settings.
Please note that changing your consent may result in a change in your Services and experience.
Lodge a complaint
You have the right to communicate with PayByPhone about any issues that you may have relating to your Personal Data.
You may also write to the Privacy Commissioner of Canada or the privacy supervisory authority in your country.
- Account - The PayByPhone parking service account opened by you in the App, on the Site or by calling our Customer Support Centers.
- Anonymized Data - Anonymous, statistical, or aggregated information, on a de-identified basis (such as anonymous location information, enrollment numbers, demographic group information, etc.), in a form that does not enable the identification of a specific user.
- ANPR – The automatic number plate recognition feature which (1) identifies an opted-in vehicle, prior to payment, as authorized to park at the participating parking facilities and allows access to the parking facilities without having to perform any action normally required to remove a barrier to entry and (2) automatically records the time of entry and exit from the participating parking facility, calculates the length of stay and the cost of the Parking Session for the purposes of initiating payment.
- App - The PayByPhone mobile parking payment application and other applications that we may develop.
- Autopass – The service from PayByPhone that you opt your vehicle or vehicles in using the App, the Site or our Customer Support Center which allows you to automatically pay for parking at participating parking facility operators that support ANPR.
- Cookies - The small data files on your computer or other device which consist of cookies, pixel tags, e-tags, “flash cookies”, or other local storage provided by your browser or associated applications.
- Parking Penalties - Parking fines, violation notices, tickets, citations, or penalties; your vehicle being wheel booted, your car being towed, or impounded; and other enforcement of vehicle parking requirements.
- Parking Session - The parking service you obtain from a Facilities Operator within the Transaction. Details of a parking session can include location, license plate, start parking session time, end parking session time and are usually linked to a payment.
- Payment Information - Information of any type necessary to process payments by credit cards, debit cards, digital wallets, in-app and web purchases and any other payment method accepted by PayByPhone now or in the future in connection with any Transaction.
- Personal Data - Information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier. Note that not all personal information that is shared with PayByPhone is considered Personal Data.
- Services - All services offered by PayByPhone, including those that allow you to pay for a Parking Session at participating parking clients, including Autopass, pursuant to the Terms and Conditions, by using our App, Sites, Application Programming Interfaces, backend technologies, products, services, content, features, functions, applications, IVR System, PayByPhone Portal, PayByPhone Business Portal, and any future updates, changes or additions thereto.
- Site - All PayByPhone operated websites including https://www.paybyphone.com, https://www.paybyphone.fr, https://www.paybyphone.co.uk, https://www.paybyphone.ch, as well as any successors to such sites.
- Terms and Conditions – Our Terms and Conditions which are accepted and agreed to by you when you open an Account or use the Services and which govern your use of the App and Services.
- Transactions – Any time you start, pay for, complete, or make a parking session transaction using our App or Services.
Your app store (e.g., iTunes or Google Play) may collect certain information in connection with your use of the App, such as Personal Data, Payment Information, geolocational information, and other usage-based data. We have no control over the collection of such information by a third-party app store, and any such collection or use will be subject to that third party’s applicable privacy policies.
Some pages on the Site and the App include links to third party websites. These third-party sites are governed by their own privacy statements, and we are not responsible for their operations, including but not limited to, their information practices. You should review the privacy statement of those third-party sites before providing them with any personally identifiable information. PayByPhone is not responsible for the processing of Personal Data on those third-party sites. We strongly advise you not to share any personal information about your Account, including your account number or password, on any social media site.
12. Applicable law
13. Changes to this policy
14. Further questions
If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by emailing us at firstname.lastname@example.org.
Contact information for PayByPhone Data Protection Officer:
USA and Canada
France, Monaco, and Switzerland
62bis Avenue André Morizet
3824 ME Amersfoort
Australia and New Zealand
69 New Street
PayByPhone is owned by Volkswagen Finance Overseas B.V.
Last updated: 2020-09-04