PayByPhone is headed up by a team of professionals, with boundless experience in the cashless payment industry. 


Jonny Combe

President & Chief Executive Officer

Jonny joined PayByPhone in 2018 from the BMW Group, where he spent 12 years in senior management roles. He spearheaded the UK Digital and Innovation Programmes and pioneered the birth of the award-winning BMW Innovation Lab. At PayByPhone, Jonny leverages his inclusive and engaging leadership style to drive a winning team mindset globally. Before being appointed CEO in 2022, Jonny led PayByPhone’s expanding Corporate portfolio in North America and Europe, and was UK CEO from 2018 to 2022, driving massive growth in the market. Jonny is passionate about how PayByPhone and parking fit into the wider technology ecosystem.

Daniel Ungar

Chief Financial Officer

Daniel holds 10 years of experience in financial leadership and holds both a Master’s of Science in Finance and an MBA. He has worked at parent company Volkswagen Financial Services since 2012, taking on roles such as Chief Financial Officer (Germany) for sunhill technologies and Head of Sales Steering and Pricing at Volkswagen Leasing GmbH. As PayByPhone’s CFO, Daniel oversees numerous global operations, including finance, legal, compliance, administration, and corporate IT. He also takes an active role in planning and strategizing the future of the organization.

Nigel Carroll

Chief Technology Officer

Nigel has worked in technology and financial services since 1992. His extensive and wide-reaching experience has seen him build ecommerce solutions, mobile apps, and API gateways for some of the world’s biggest companies, including IBM and HSBC. At PayByPhone, he is driven by a passion to bring together product, people, and technology with the goal to simplify people’s journeys by delivering an exceptional technological experience. Nigel holds a Master of Business Administration and Bachelor of Electrical Engineering and has a clear focus on building a strong culture, and driving technological efficiency and reliability.

Ryan St Hilaire

Vice President, Product

As VP of Product, Ryan St Hilaire brings over 20 years of experience in both product and technology. He brings a wealth of knowledge building and managing software and technology products, for both consumers and enterprises. Ryan leans on his extensive product leadership skills, including market research, user and buyer personas, and competitive analysis to create products that simplify people's lives. He is a passionate and experienced leader who takes great pride in leading highly engaged teams, and works tirelessly to make PayByPhone a global leader in payments and mobility.

Lewisa Anciano

Vice President, Global Human Resources

Lewisa leads PayByPhone’s People and Culture function, overseeing strategic talent management and being responsible for the HR teams in Europe and North America. With over 25 years of experience, she has led HR functions in various industries. She feels strongly that an organization should foster a sense of belonging, as it enables people to bring their whole self to work, while helping the organization deliver on its business strategy. Lewisa is the Chair of the Industry Advisory Committee for all HR programs at the British Columbia Institute of Technology. She holds a Bachelor of Business Administration in Marketing and a Master of Arts in Organization Management.

North America

Carmen Donnell

Image of Carmen Sevrens

Managing Director, North America

Carmen brings fifteen years of parking, transportation, and mobility industry experience alongside a keen interest in relationship management. Carmen is a respected sales leader and an active participant in many industry organizations. As such, Carmen prides herself in viewing parking solutions from the client’s perspective. She has the knowledge and background to customize operations to serve any need. Recently promoted to Managing Director of North America for PayByPhone, Carmen is responsible for functional aspects and members of the Commercial team in the US and Canada. This includes Sales, RFP, Marketing, Implementation and Client Success groups. Working closely alongside the Chief Client Officer, Global and other PayByPhone operative departments, Carmen’s top focus is to deliver results that are aligned with PayByPhone’s overall growth strategy and ensuring that the clients are happy, all while creating a team that promotes personal and professional growth and development.

Shalini Diaz

Director, Client Success

Shalini Diaz has been a noteworthy leader in the parking and mobility industry for over 20 years, bringing a vast degree of technical knowledge with her, along with a tremendous reputation for problem solving and account management. Her consultative approach inevitably built long-term relationships with customers and developed trust and loyalty that has led to increasing development and expansion into emerging markets. Shalini is responsible for the strategic direction of the Client Success North America division, starting with the on-boarding phase and carrying into post- implementation and account management. Holding a bachelor’s degree in Public Administration from Florida International University, Shalini is known for understanding client’s needs, and providing innovative solutions that match their desired goals. Shalini resides in Miami Florida with her husband and two dogs. Outside of work, you can find her relaxing on the beach, exploring local restaurants, and planning her next adventure.