Meet the leadership team

Carmen brings fifteen years of parking, transportation, and mobility industry experience alongside a keen interest in relationship management. Carmen is a respected sales leader and an active participant in many industry organizations. As such, Carmen prides herself in viewing parking solutions from the client’s perspective. She has the knowledge and background to customize operations to serve any need. Recently promoted to Managing Director of North America for PayByPhone, Carmen is responsible for functional aspects and members of the Commercial team in the US and Canada. This includes Sales, RFP, Marketing, Implementation and Client Success groups. Working closely alongside the Chief Client Officer, Global and other PayByPhone operative departments, Carmen’s top focus is to deliver results that are aligned with PayByPhone’s overall growth strategy and ensuring that the clients are happy, all while creating a team that promotes personal and professional growth and development.

With PayByPhone since 2012, Cindy is responsible for leading and growing our North American client-facing and implementation teams. Her focus is on US and Canadian client development and management, acting as a true partner to drive platform adoption and provide parking strategies with best practices from around the world. She also collaborates with both internal and external stakeholders to advance the PayByPhone product suite and find solutions for clients' unique situations. Cindy’s passion lies in fostering strong client relationships that she has built over the years.

Jonny joined PayByPhone in 2018 from the BMW Group, where he spent 12 years in senior management roles. He spearheaded the UK Digital and Innovation Programmes and pioneered the birth of the award-winning BMW Innovation Lab. At PayByPhone, Jonny leverages his inclusive and engaging leadership style to drive a winning team mindset globally. Before being appointed CEO in 2022, Jonny led PayByPhone’s expanding Corporate portfolio in North America and Europe, and was UK CEO from 2018 to 2022, driving massive growth in the market. Jonny is passionate about how PayByPhone and parking fit into the wider technology ecosystem.

Daniel holds 10 years of experience in financial leadership and holds both a Master’s of Science in Finance and an MBA. He has worked at parent company Volkswagen Financial Services since 2012, taking on roles such as Chief Financial Officer (Germany) for sunhill technologies and Head of Sales Steering and Pricing at Volkswagen Leasing GmbH. As PayByPhone’s CFO, Daniel oversees numerous global operations, including finance, legal, compliance, administration, and corporate IT. He also takes an active role in planning and strategizing the future of the organization.

Nigel has worked in technology and financial services since 1992. His extensive and wide-reaching experience has seen him build ecommerce solutions, mobile apps, and API gateways for some of the world’s biggest companies, including IBM and HSBC. At PayByPhone, he is driven by a passion to bring together product, people, and technology with the goal to simplify people’s journeys by delivering an exceptional technological experience. Nigel holds a Master of Business Administration and Bachelor of Electrical Engineering and has a clear focus on building a strong culture, and driving technological efficiency and reliability.

Sylvia holds an engineering degree from ESTP (Ecole Spéciale des Travaux Publics), one of France's leading universities for civil engineering education. Sylvia has extensive experience and expertise in generating business news and team management. She has spent the last 20 years in the VINCI group, where she held various positions. She was Regional Director of VINCI Park (now Indigo) for 16 years before becoming Director of the VINCI Academy, responsible for developing programs for Senior Executives, and then became CEO of Nice Eco Stadium, the VINCI entity dedicated to the operation of the Allianz Riviera Stadium in the city of Nice, especially during the 2017/2018 edition of the UEFA Champions League.

As VP of Product, Ryan St Hilaire brings over 20 years of experience in both product and technology. He brings a wealth of knowledge building and managing software and technology products, for both consumers and enterprises. Ryan leans on his extensive product leadership skills, including market research, user and buyer personas, and competitive analysis to create products that simplify people's lives. He is a passionate and experienced leader who takes great pride in leading highly engaged teams, and works tirelessly to make PayByPhone a global leader in payments and mobility.

Lewisa leads PayByPhone’s People and Culture function, overseeing strategic talent management and being responsible for the HR teams in Europe and North America. With over 25 years of experience, she has led HR functions in various industries. She feels strongly that an organization should foster a sense of belonging, as it enables people to bring their whole self to work, while helping the organization deliver on its business strategy. Lewisa is the Chair of the Industry Advisory Committee for all HR programs at the British Columbia Institute of Technology. She holds a Bachelor of Business Administration in Marketing and a Master of Arts in Organization Management.