Meet the leadership team

Carmen brings fifteen years of parking, transportation, and mobility industry experience alongside a keen interest in relationship management. Carmen is a respected sales leader and an active participant in many industry organizations. As such, Carmen prides herself in viewing parking solutions from the client’s perspective. She has the knowledge and background to customize operations to serve any need. Recently promoted to Managing Director of North America for PayByPhone, Carmen is responsible for functional aspects and members of the Commercial team in the US and Canada. This includes Sales, RFP, Marketing, Implementation and Client Success groups. Working closely alongside the Chief Client Officer, Global and other PayByPhone operative departments, Carmen’s top focus is to deliver results that are aligned with PayByPhone’s overall growth strategy and ensuring that the clients are happy, all while creating a team that promotes personal and professional growth and development.

Cindy joined PayByPhone in 2012 and is responsible for the creation and growth of PayByPhone North America's client-facing team. She has been a trusted partner for our clients. As VP of Operations, she leads US and Canada Operations; implements client development and management strategies; facilitates communications; partners with clients to drive platform adoption; and collaborates with internal and external stakeholders to advance the PayByPhone product suite. She fosters the strong relationships she has built over the years with our clients, and assists our platinum-level partners. Cindy is also responsible for the Implementation Team and PayByPhone Customer (driver) Support organization.

Andreas Gruber is President and Global CEO of PayByPhone, bringing close to 20 years of international experience in the Original Equipment Manufacturer (OEM) business. He has an extensive background in Strategy and Business Development and headed up this department for VW Financial Services AG for over 2 years. Andy has been deeply involved in the parking business in recent years through his board appointments at PayByPhone and Sunhill technologies. He believes parking today is one of the key pain points for drivers around the world and is passionate about working with the PayByPhone team to deliver great products that will make the world of mobility an easier place for our customers.

Daniel holds 10 years of experience in financial leadership and holds both a Master’s of Science in Finance and an MBA. He has worked at parent company Volkswagen Financial Services since 2012, taking on roles such as Chief Financial Officer (Germany) for sunhill technologies and Head of Sales Steering and Pricing at Volkswagen Leasing GmbH. As PayByPhone’s CFO, Daniel oversees numerous global operations, including finance, legal, compliance, administration, and corporate IT. He also takes an active role in planning and strategizing the future of the organization.

Nigel Carroll is a seasoned Chief Technology Officer, who has been working in financial services and technology for 30 years. He has extensive experience in building ecommerce solutions, mobile apps, and API gateways with some of the world’s biggest companies, ultimately bringing together product, people, and technology. With a focus around building strong culture, efficiency, and reliability, Nigel’s goal is to simplify people’s journeys by providing them an exceptional technological experience. He holds both a Bachelor of Electrical Engineering from the University of Warwick and an MBA from Edinburgh Business School.

Roamy Valera, CAPP, PayByPhone’s Chief Client Officer, is an internationally respected leader with more than 30 years of parking industry experience. Roamy oversees global client operations and leads the development and execution of the company’s growth strategy. Roamy is also known throughout the industry as a parking and mobility visionary and thought leader. As the current past chair of the International Parking and Mobility’s board of directors, he has been instrumental in the industry’s evolving focus on Mobility as a Service (MaaS), and he brings to PayByPhone this expertise and a commitment to reducing the friction and pains associated with parking and mobility. Roamy's past experiences included serving as CEO of NewTown Advisors, a parking and mobility consulting firm, as well as a senior level executive with SP+, where he was responsible for the municipal, higher-education, and healthcare vertical markets. He also has extensive parking operations and management experience in both the private and public sectors.

As CEO, Corporate, Jonny focuses on leading PayByPhone’s expansion of its Corporate portfolio, helping fleet businesses easily manage their complex parking needs, while saving precious time for both drivers and fleet managers. He oversees both North America and Europe, creating solutions designed to simplify parking for companies with on-the-go workforces. Jonny joins PayByPhone from the BMW Group where he spent the past 12 years in various management roles, most recently as General Manager for Environment, Real Estate, Mobility and Innovation in EMEA. At BMW, Combe spearheaded the Digital and Innovation Programmes in the UK and pioneered the award-winning BMW Innovation Lab and The Intrapeneur Lab.

Sylvia joined PayByPhone France in 2018, as VP of Sales and shortly after became CEO, France as of May 2020. She graduated in Engineering at the ESTP (Ecole Spéciale des Travaux Publics), one of the first French Universities in the field of civil engineering education. Sylvia has extensive experience and expertise in generating business news and team management. She has spent the last 20 years in the VINCI group, where she held various positions. She was Regional Director of VINCI Park (now Indigo) for 16 years before becoming Director of the VINCI Academy, responsible for developing programs for Senior Executives, and then became CEO of Nice Eco Stadium, the VINCI entity dedicated to the operation of the Allianz Riviera Stadium in the city of Nice, especially during the 2017/2018 edition of the UEFA Champions League.

As VP of Product, Ryan St Hilaire brings over 20 years of experience in both product and technology. He brings a wealth of knowledge building and managing software and technology products, for both consumers and enterprises. Ryan leans on his extensive product leadership skills, including market research, user and buyer personas, and competitive analysis to create products that simplify people's lives. He is a passionate and experienced leader who takes great pride in leading highly engaged teams, and works tirelessly to make PayByPhone a global leader in payments and mobility.

Lewisa leads the People and Culture function in which she oversees strategic talent management on a global scale to enable organizational renewal and effectiveness. With over 25 years of experience, she has led HR functions in various industries including Technology and Banking. She believes that, as an organization, we foster a sense of belonging through which people can bring their whole self to work while helping the organization deliver on its business strategy. Lewisa is the Chair of the Industry Advisory Committee for all HR programs at the British Columbia Institute of Technology. She holds a Bachelor of Business Administration in Marketing, a Masters of Arts in Organization Management and has completed executive programs at Chicago Booth School of Business and INSEAD.