As the world responds to COVID-19, we at PayByPhone are as well. Our team is closely monitoring the situation and one thing is clear: the health and safety of our employees and customers remains our top priority. That’s why we wanted to share with you what we’ve been doing in response to COVID-19. Our services are used by millions of people around the world and we’re committed to ensuring you have a reliable way to park.

Is PayByPhone working?

Yes!  You can continue to pay for parking via our app, web, and phone services. Our goal is to reduce the pain points of parking; reducing reliance on coins is one of those pain points, and it’s even more relevant now.

What measures are in place to ensure PayByPhone keeps working?

Being a technology company, our infrastructure and tools are already set up to support remote work. After completing a successful work-from-home stress test, we’ve moved to a fully work-from-home model for all employees.

During this time, we’re leaning into our video conference systems, instant messaging, and frequent communication to ensure our services and project work continue to move forward.  We are well positioned to do remote work and it has become our new normal.

What if I have other questions?

We continue to be available, and our customer support line is open 24/7.  You can reach us via our support page with any questions.


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