Catch your train every time with PayByPhone - Now live at MBTA lots
Gone are the days of stuffing notes into honor boxes to pay for parking. MBTA now offers secure, convenient mobile payment from PayByPhone. And better still, if you’re a regular commuter - discounted monthly permits.
Parking can be stressful, especially when you’re trying to catch a train. With PayByPhone, you can pay from anywhere – your car, the platform and even the train.
Registration only takes a minute, and using PayByPhone is simple. Just enter your location code prominently displayed on PayByPhone signs through the MBTA lots and how long you wish to park for.
PayByPhone is the mobile parking payment provider. This service makes paying for parking at MBTA lots faster and more convenient.
What does this mean to you?
It means you can register for a free account at http://www.paybyphone.com/registration/, or download their app from your appstore. PayByPhone currently has an app for iOS devices (i.e. Iphone, Ipad) as well as Android and Blackberry phones. For Windows phone users and other smartphones, you can access the same parking functionality from your web browser by visiting m.paybyphone.com .
If you do not have a smartphone or if you prefer to call in, you can register and park using PayByPhone’s dial-in service. Simply call 1-866-234-7275 and follow the prompts to either register or park.
If you do not use your phone to pay for parking:
The honor box payment system at West Concord will be eliminated later this year. Similar to other MBTA Commuter Rail parking locations, West Concord will become PayByPhone only before the end of the year. We encourage you to try this convenient mobile payment option. In addition to the convenience of paying for your parking from your phone, you also get the added benefit of being able to extend time as needed, avoid waiting in line or having exact change to pay as well as get electronic receipts for your parking transactions.
How do I use the service?
The PayByPhone service is easy to use. First, make sure you are registered for a free account (if you are not yet registered, visit paybyphone.com/registration, or download the app). Then:
- Park at the MBTA lot of your choice
- Open the PayByPhone app, visit paybyphone.com on your phone, or call in
- Enter the location number for your MBTA lot – this number will be displayed on PayByPhone signs around the lot (or click the 'location information' link below)
- For daily parking, enter your license plate* and go!
*Daily, weekly, and monthly parking options are available at Mbta.com. Just select the amount of days or weeks you would like to park for and confirm.
*Parkers have 30 minutes from the time they arrive at a lot to make a payment for parking. This means that if you have to rush to catch your train, you can still make your payment in time.
What if I have a problem?
PayByPhone offers a professional customer service center. If you are having problems with the service, you can call PayByPhone’s customer service line at 1-866-783-7787 Or, contact LAZ Parking at 781-794-1791
Monthly Permit FAQ
MBTA now offers the ability to purchase monthly e-permits at additional locations! Purchasing a monthly e-permit gives you the added benefit of being able to roam to any other MBTA location*. In other words, an e-permit purchased at a specific MBTA lot will be valid in other lots as well. Please note that purchasing a permit does not guarantee a parking spot, especially at lots that regularly reach capacity. Customers are advised to plan ahead accordingly.
The following is a list of additional locations that now also offer the e-permit option: North Quincy, Forest Hills, Sullivan Square, Wellington, Malden, Orient Heights, Beachmont, Wonderland, Lechmere, Riverside, Oak Grove, Wollaston
For additional information visit www.mbta.com/parking
*Roaming only applies to non-premium locations that accept PayByPhone. Premium locations include Braintree, Oak Grove, and Qunicy Adams.
1. How do I choose which month I am parking for?
Please ensure you enter the start date as the first of the month required eg. July 1, 2015
2. Do I still need to print out anything?
The MBTA has upgraded to an all electronic permit system. Printing and displaying your permit on the dashboard is no longer necessary.
3. How do I know my monthly permit is confirmed?
The confirmation page with the receipt is the confirmation, no additional emails will be sent. You will not receive a “pass” in the mail. In addition, you can always check your transactions by logging onto your account at PayByPhone.com
4. Will I receive a notification if I have selected to auto-renew?
If you have selected auto renew, you will receive an email at the end of the month confirmting this.