Introduction to cookies

Like many websites and web apps, PayByPhone use "cookie" technology to collect important information about website usage data and to improve our Site and Services, but we do not require cookies for many parts of our Services such as searching and looking at public user profiles or lists. A cookie is a small data file that is transferred to your computer's hard disk. PayByPhone may use both session cookies and persistent cookies to better understand how you interact with our Services, to monitor aggregate usage by our users and web traffic routing on our Services, and to improve our Services.

How to control and delete cookies

PayByPhone does not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The 'Help' function within your browser should tell you how. Please note however that restricting cookies may impact the functionality of our Site.

Cookies we use and why we use them

Third party services

PayByPhone uses a variety of services hosted by third parties on our Site to help provide our Services, such as hosting our PayByPhone account, and to help us understand the use of our Services, such as Google Analytics. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP request.

Visitors can opt-out of the Google Analytics Advertising features using the Ads Settings or through a browser add-on located here


We may at any time change or repeal this Cookies Policy, the Terms and Conditions, the Privacy Policy, Legal Notice, or any other portion of the Services at any time. You will be notified of any change in the manner provided by applicable law prior to the effective date of the change, including either by email or by posting such update on our Sites. All such amendments, updates, modifications, replacements, versions, or revisions are effective immediately upon posting on our Site. You specifically agree to accept such notice of change by notice sent to the last electronic mail address you have provided to us. However, if the change is made for security purposes, we can implement such change without prior notice. Should you decide that you no longer agree to accept changes or notices electronically, we may cancel or suspend this agreement, or any features or services of the Account described herein at any time.  All references in this Cookies Policy to the Terms and Conditions, the Privacy Policy, the Legal Notice, and any other Services matters are references to the same as they are amended, updated, modified, replaced, or revised.

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by emailing us at

Customer Support Centres

USA and Canada
General: 604 642 4286
Sales: 1 866 783 7787
Suite 403
1168 Hamilton Street
Vancouver, BC
V6B 2S2

General: 0870 112 6412
Bishops Court
17A The Broadway
Old Hatfield

Australia and New Zealand
General: +61(0) 3 9592 8906
69 New Street
Brighton 3186

PayByPhone is owned by Volkswagen Financial Services AG  

Effective Date: 2018-05-25